Introduction
This policy sets out how we collect, process and hold your
personal data if you visit our event ticket shop or otherwise
provide personal data to us. We are Historic Edinburgh Tours
Ltd of 28/2 Bridge Road. We are the data controller of your
personal data.
This policy affects your legal rights and obligations so please
read it carefully. If you have any questions, please contact us at
robert@historicedinburghtours.co.uk or call us on
01314414504.
Personal data we collect
We collect, process, store and use limited personal data when
you book a ticket to an event including your name, address and
email address together with payment information. We may
also collect personal data that you give to us about other
people if you register them to attend an event.
We do not have any access to your credit card/payment details,
this is done by Viator (if you book on TripAdvisor) and by
Bookeo if you book through our website or associated
Facebook links. We receive acknowledgements of payment but
no personal payment/bank data.
You agree that you have notified any other person whose
personal data that you provide to us of this privacy notice and,
where necessary, obtained their consent so that we can
lawfully process their personal data in accordance with this
policy.
All personal data that you provide to us must be true, complete
and accurate. If you provide us with inaccurate or false data,
and we suspect or identify fraud, we will record this.
You do not need to provide us with any personal data to view
our event ticket shop. However, we may still collect the
information set under the Data we automatically collect section
of this policy, and marketing communications in accordance
with the Marketing Communications section of this policy.
When you contact us by email or post, we may keep a record of
the correspondence and we may also record any telephone call
we have with you. Our email servers are held by 1and1.co.uk.
We regularly destroy email records, including your email
address and your email communications.
Data we automatically collect
When you visit our event ticket shop, we, or third parties on our
behalf, automatically collect and store information about your
device and your activities. This information could include (a)
your computer or other device's unique ID number; (b)
technical information about your device such as type of device,
web browser or operating system; (c) your preferences and
settings such as time zone and language; and (d) statistical data
about your browsing actions and patterns. We collect this
information using cookies in accordance with the Cookie
section of this policy and we use the information we collect on
an anonymous basis to improve our event ticket shop, our
events and the services we provide, and for analytical and
research purposes.
Marketing Communications
Historic Edinburgh Tours Ltd do not currently send newsletters
or marketing emails to our customers.
You can choose to no longer receive marketing
communications by contacting us at
robert@historicedinburghtours.co.uk or clicking unsubscribe
from a marketing email. If you do unsubscribe to marketing
communications, it may take up to 5 business days for your
new preferences to take effect. We shall therefore retain your
personal data in our records for marketing purposes until you
notify us that you no longer wish to receive marketing emails
from us.
Lawful processing of your personal data
We will use your personal data in order to comply with our
contractual obligation to supply to you the tickets to an event
that you have booked, including to contact you with any
information relating to the event, to deliver the event to you in
accordance with any requests you make and that we agree to,
and to deal with any questions, comments or complaints you
have in relation to the event.
We may also use your personal data for our legitimate
interests, including dealing with any customer services you
require, enforcing the terms of any other agreement between
us, for regulatory and legal purposes (for example anti-money
laundering), for audit purposes and to contact you about
changes to this policy.
Who do we share your data with?
Your bookings will be dealt with through Viator and Bookeo.
Historic Edinburgh Tours Ltd do not get any information about
your payment details. They share take payment for us but we
have no access to your personal payment information.
We may share your personal data with any service providers,
sub-contractors and agents that we may appoint to perform
functions on our behalf and in accordance with our
instructions, including payment providers, event ticketing
providers, email communication providers, IT service providers,
accountants, auditors and lawyers.
Under certain circumstances we may have to disclose your
personal data under applicable laws and/or regulations, for
example, as part of anti-money laundering processes or protect
a third party's rights, property, or safety.
We may also share your personal data in connection with, or
during negotiations of, any merger, sale of assets,
consolidation or restructuring, financing, or acquisition of all or
a portion of our business by or into another company.
Where we hold and process your personal data
Some or all of your personal data may be stored or transferred
outside of the European Union (the EU) for any reason,
including for example, if our email server is located in a country
outside the EU or if any of our service providers or their servers
are based outside of the EU. We shall only transfer your
personal data to organisations that have provided adequate
safeguards in respect of your personal data.
Cookies
A cookie is a small text file containing a unique identification
number that is transferred (through your browser) from a
website to the hard drive of your computer. The cookie
identifies your browser but will not let a website know any
personal data about you, such as your name and/or address.
These files are then used by websites to identify when users
revisit that website.
Our event ticket shop uses cookies so that we can recognise
you when you return and personalise your settings and
preferences. Most browsers are initially set up to accept
cookies. You can change your browser settings either to notify
you when you have received a cookie, or to refuse to accept
cookies. Please note that our event ticket shop may not
operate efficiently if you refuse to accept cookies.
We also use Google Analytics to monitor how the event ticket
shop is used. Google Analytics collects information
anonymously and generates reports detailing information such
as the number of visits to the event ticket shop, where visitors
generally came from, how long they stayed on the event ticket
shop, and which pages they visited. Google Analytics places
several persistent cookies on your computer's hard drive.
These do not collect any personal data. If you do not agree to
this you can disable persistent cookies in your browser. This
will prevent Google Analytics from logging your visits.
Security
We shall process your personal data in a manner that ensures
appropriate security of the personal data, including protection
against unauthorised or unlawful processing and against
accidental loss, destruction or damage, using appropriate
technical or organisational measures. All information you
provide to us is stored on our secure servers. Any payment
transactions are encrypted using SSL technology.
Where we have given, or you have chosen a password, you are
responsible for keeping this password confidential.
However, you acknowledge that no system can be completely
secure. Therefore, although we take these steps to secure your
personal data, we do not promise that your personal data will
always remain completely secure.
Your rights
You have the right to obtain from us a copy of the personal
data that we hold for you, and to require us to correct errors in
the personal data if it is inaccurate or incomplete. You also
have the right at any time to require that we delete your
personal data. To exercise these rights, or any other rights you
may have under applicable laws, please contact us at
robert@historicedinburghtours.co.uk.
Please note, we reserve the right to charge an administrative
fee if your request is manifestly unfounded or excessive.
If you have any complaints in relation to this policy or
otherwise in relation to our processing of your personal data,
you should contact the UK supervisory authority: the
Information Commissioner, see www.ico.org.uk.
Our event ticket shop may contain links to other sites of
interest. Once you have used these links to leave our event
ticket shop, you should note that we do not have any control
over that other site. Therefore, we cannot be responsible for
the protection and privacy of any information which you
provide whilst visiting such sites and such sites are not
governed by this policy. You should exercise caution and look at
the privacy policy applicable to the site in question.
Retention
If you register with us, we shall retain your personal data until
you close your account.
If you receive marketing communications from us, we shall
retain your personal data until you opt out of receiving such
communications.
If you have otherwise booked a ticket with us or contacted us
with a question or comment, we shall retain your personal data
for 6 months following such contact to respond to any further
queries you might have.
General
If any provision of this policy is held by a court of competent
jurisdiction to be invalid or unenforceable, then such provision
shall be construed, as nearly as possible, to reflect the
intentions of the parties and all other provisions shall remain in
full force and effect.
This policy shall be governed by and construed in accordance
with the law of Scotland, and you agree to submit to the
exclusive jurisdiction of the Scottish Courts.
We may change the terms of this policy from time to time. You
are responsible for regularly reviewing this policy so that you
are aware of any changes to it. If you continue to use our event
ticket shop after the time we state the changes will take effect,
you will have accepted the changes
What Are Cookies?
As is common practice with almost all professional websites
this site uses cookies, which are tiny files that are downloaded
to your computer, to improve your experience. This page
describes what information they gather, how we use it and why
we sometimes need to store these cookies. We will also share
how you can prevent these cookies from being stored however
this may downgrade or 'break' certain elements of the sites
functionality.
For more general information on cookies see the Wikipedia
article on HTTP Cookies...
How We Use Cookies
We use cookies for a variety of reasons detailed below.
Unfortunately in most cases there are no industry standard
options for disabling cookies without completely disabling the
functionality and features they add to this site. It is
recommended that you leave on all cookies if you are not sure
whether you need them or not in case they are used to provide
a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings
on your browser (see your browser Help for how to do this). Be
aware that disabling cookies will affect the functionality of this
and many other websites that you visit. Disabling cookies will
usually result in also disabling certain functionality and
features of the this site. Therefore it is recommended that you
do not disable cookies.
The Cookies We Set
If you create an account with us then we will use cookies for
the management of the signup process and general
administration. These cookies will usually be deleted when you
log out however in some cases they may remain afterwards to
remember your site preferences when logged out.
We use cookies when you are logged in so that we can
remember this fact. This prevents you from having to log in
every single time you visit a new page. These cookies are
typically removed or cleared when you log out to ensure that
you can only access restricted features and areas when logged
in.
This site offers newsletter or email subscription services and
cookies may be used to remember if you are already registered
and whether to show certain notifications which might only be
valid to subscribed/unsubscribed users.
This site offers e-commerce or payment facilities and some
cookies are essential to ensure that your order is remembered
between pages so that we can process it properly.
From time to time we offer user surveys and questionnaires to
provide you with interesting insights, helpful tools, or to
understand our user base more accurately. These surveys may
use cookies to remember who has already taken part in a
survey or to provide you with accurate results after you change
pages.
When you submit data to through a form such as those found
on contact pages or comment forms cookies may be set to
remember your user details for future correspondence.
In order to provide you with a great experience on this site we
provide the functionality to set your preferences for how this
site runs when you use it. In order to remember your
preferences we need to set cookies so that this information can
be called whenever you interact with a page is affected by your
preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted
third parties. The following section details which third party
cookies you might encounter through this site.
This site uses Google Analytics which is one of the most
widespread and trusted analytics solution on the web for
helping us to understand how you use the site and ways that
we can improve your experience. These cookies may track
things such as how long you spend on the site and the pages
that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the
official Google Analytics page.
Third party analytics are used to track and measure usage of
this site so that we can continue to produce engaging content.
These cookies may track things such as how long you spend on
the site or pages you visit which helps us to understand how
we can improve the site for you.
We also use social media buttons and/or plugins on this site
that allow you to connect with your social network in various
ways. For these to work the following social media sites
including; Facebook, YouTube, Twitter, Pinterest, will set
cookies through our site which may be used to enhance your
profile on their site or contribute to the data they hold for
various purposes outlined in their respective privacy policies.
More Information
Hopefully that has clarified things for you and as was
previously mentioned if there is something that you aren't sure
whether you need or not it's usually safer to leave cookies
enabled in case it does interact with one of the features you
use on our site. However if you are still looking for more
information then you can contact us through one of our
preferred contact methods.
Email: robert@historicedinburghtours.co.uk
Please read and understand our cookies and privacy policy. This
policy sets out how we collect, process and hold your personal
data if you visit our website or send us an email.
We also use Fareharbor for our ticketing. Please ensure you
understand their terms and conditions. They can be found here -
https://fareharbor.com/legal/overview/
If you book your tickets through TripAdvisor, please check their
terms and conditions here -
https://www.tripadvisor.co.uk/pages/privacy_pre_060407.html
HISTORIC EDINBURGH TOURS
COOKIES AND PRIVACY POLICY
Text/Call us :
+44 (0)7590 026 077
Text/Call us :
+44 (0)7590 026 077
© Historic Edinburgh Tours Ltd 2020
Text/Call us :
+44 (0)7590 026 077